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Privacy Policy

Gratavid is a online platform provided and moderated by Gratavid, LLC (“Gratavid”). This privacy policy (“Policy”) describes how Gratavid collects, uses, protects and shares personal information of users of this website, www.gratavid.com (the “Site”). Gratavid is an Arkansas limited liability company that exists to provide users of the Site with a resource to create, share and request personalized videos (“Services”).

KEY TERMS

We use additional specific terms in this Policy that have specific meanings. These terms have the following meanings:

  1. “Contact” is any person or entity in a User’s Distribution List or about whom a User has provided us information.
  2. “Distribution List” is a list of Contacts a User may upload or manage on our Site and all associated information related to those Contacts, including names, addresses, telephone numbers and email addresses.
  3. “User” means any person or entity that has subscribed to use the Service.
  4. “Visitors” means any person who visits the Site.

PRIVACY FOR USERS

This section applies to the information we collect and process for our Users or potential Users of our Services through our Site. If you are not a User, the Contacts or Visitors section of this policy may be more applicable to you and your information. In this section, “you” and “your” refer to Users and potential Users.

WHAT WE COLLECT & HOW WE USE IT

We respect your information and our goal is to collect as little user information as possible while still providing a quality service to you. We receive and store information about individuals in a range of ways.

  1. Information You Give Us. We collect information when you create an account to subscribe to our Services or request a demonstration of our Services, namely your name, and contact information, such as your postal address, your email address, telephone number. If you have a business account, we also collect your business information, social media profile handles, identifying images, such as logos or site photographs for a business, and profile information as well as other information you directly give us on our Site. If you provide personal information in a video you upload to the Site, we will collect this information in that video format. We collect information necessary to provide the Services, specifically financial information, such as your credit card information and billing address, and account information, such as username and password. The information we collect from you is used to provide the Service to you and to fulfill any obligations from us or you in regards to the Service. This information includes records and copies of your correspondence with us and details of any transactions with us. Specifically, that includes billing you for the Service, providing customer service, communicating with you about your account, and to enforce compliance with our Terms of Use and applicable laws. You also may provide information to be published or displayed (hereinafter, “Posted Content”) on public areas of the Site, or transmitted to other Users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
  2. Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log IP address, date and time of access, location information, browser information, operating system information and information about your use of and actions on our Site. While you use our site, we also collect information related to how you interact with us, such as your path through our Site, search terms you may use on the Site, or how long you interact with our Site. This information allows us to update our services and learn how we can better equip the Site to serve you. Finally, we may receive information from you, like a confirmation, when you open emails from us if you have an account for our Services. This confirmation helps us make our communications with you more interesting and helps us improve communications.
  3. Cookies. We log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. We also use flash cookies (to collect and store information about your preferences and navigation to, from, and on our Website) and web beacons (to count users who have visited those pages or opened an email and for other related website statistics). We may also use the information we obtain to show you target advertising. The information we collect automatically through cookies is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. We may also use the information we collect to speed up your searches and help estimate our audience and usage patterns. Any data or information we collect will never be shared except under the circumstances discussed in this Policy.

USER DISTRIBUTION LISTS

We also collect Distribution Lists from you with Contact information. The information in your Distribution Lists are necessary for you to use the Services to send videos to your Contacts. We use the information in your Distribution Lists to provide the Services in accordance with our agreement with you or your organization and this Policy.

We do not sell your Distribution List. We may contact a Contact in your Distribution List if that individual or entity contacts us.

YOUR CHOICES

We may contact you to request additional information from you, to notify you of opportunities, or to alert you to feedback on your videos. You have a choice about whether or not you wish to receive this information from us. If you do not want to receive communications from us, then you can delete your account by contacting support@gratavid.com.

SHARING OF PERSONAL INFORMATION

The goal of Gratavid is to provide a resource to create, share and request personalized videos by the users of the Site. If you upload a video to the Site, this content may also be viewable by other users of this Site. We do not sell or trade your personal information with others. We may share personal information with third parties for the following reasons:

  1. We may share personal information with your consent. For example, if you submit a video or User Contribution, we may share that on our site or with your Contacts and/or Distribution List.
  2. We may share with permitted third party contractors of Gratavid for the purposes of performing our Services and to help us to deliver your videos or messages to your contacts (“Data Processors”).
  3. We may share aggregate or anonymous data (data that has had personally identifying characteristics, like your name or address, removed so that you cannot be identified) with third parties for advertising purposes or as part of providing our Services.
  4. We may share aggregate or anonymous data (data that has had personally identifying characteristics, like your name or address, removed so that you cannot be identified) with third parties for any lawful purpose, without restriction.
  5. We may share personal information for legal, protection, and safety purposes.
    1. We may share information to comply with laws.
    2. We may share information to respond to lawful requests and legal processes.
    3. We may share information to protect the rights and property of Gratavid, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
    4. We may share information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Gratavid’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Gratavid about our Users is among the assets transferred.
    5. We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  6. We may share information with those who need it to do work for us.

When we provide your information and/or personal information to Data Processors, we will have in place an agreement with each third party confirming on what basis the third party will handle your information and/or personal information and will ensure that there are sufficient safeguards and processes in place to protect your information and/or personal information. We require all third parties to respect the security of your information and/or personal information and to treat it in accordance with the law and only process that information and/or personal information in accordance with our (or our User’s) instructions. The third parties that we may send your information and/or personal information to are third parties under suitable protection mechanisms as laid out in applicable data protection laws.

INFORMATION CHOICES AND CHANGES

Our marketing emails tell you how to “unsubscribe.” If you unsubscribe, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. For instance, we must keep your name, financial information, and address for a period of time after your last payment for our Services in case there is any need to reimburse you. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.

If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site Users or visitors. Proper access and use of information provided on the Site, including User Contributions, is governed by our Terms of Use.

You may send requests about personal information to our Contact Information below or to support@gratavid.com. You can request to change contact choices and update your personal information through your Account profile or through contacting us at support@gratavid.com.

Some users may not like the use of cookies to collect information or may choose to change their privacy settings when they use the internet. You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

PRIVACY FOR CONTACTS

This section applies to the information we collect and process for our Users’ Contacts as a data controller. Our Service is intended for use by our Users. As a result, for much of the information we collect and process about Contacts through the Service, we act as a data controller or as a separate data processor on behalf of our Users, depending on the service being provided and the amount of control Gratavid has over the means of data processing.

Gratavid is not responsible for the privacy or security practices of our Users, which may differ from those set forth in this Policy. Please check with individual Users about the policies they have in place. In this section, “you” and “your” refer to Contacts.

WHAT WE COLLECT & HOW WE USE IT

We receive and store information about Contacts in a range of ways.

  1. Information Users Provide Us and Information You Provide Us. A User may provide information about you as a Contact through the Service. When a User provides Contact information or a Distribution List, the User may provide us with certain contact information, namely your name, your postal address, your email address, telephone number. If you provide personal information in a video you upload to the Site, we will collect this information in that video format.
  2. Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log IP address, date and time of access, location information, browser information, operating system information and information about your use of and actions on our Site. While you use our site, we also collect information related to how you interact with us, such as your path through our Site, search terms you may use on the Site, or how long you interact with our Site. This information allows us to update our services and learn how we can better equip the Site to serve you and our Users. Finally, we may receive information from you, like a confirmation, when you open emails from us or our Users. This confirmation helps us improve communications.
  3. Cookies. We log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. We also use flash cookies (to collect and store information about your preferences and navigation to, from, and on our Website) and web beacons (to count users who have visited those pages or opened an email and for other related website statistics). We may also use the information we obtain to show you target advertising. The information we collect automatically through cookies is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. We may also use the information we collect to speed up your searches and help estimate our audience and usage patterns. Any data or information we collect will never be shared except under the circumstances discussed in this Policy.

SHARING OF PERSONAL INFORMATION

We do not sell or trade your personal information with others. We may share personal information with third parties for the following reasons:

  1. We may share personal information with your consent. For example, if you submit a video, we may share that on our site.
  2. We may share with permitted third party contractors of Gratavid for the purposes of performing our Services and to help us to deliver videos or messages (“Data Processors”).
  3. We may share personal information for legal, protection, and safety purposes.
    1. We may share information to comply with laws.
    2. We may share information to respond to lawful requests and legal processes.
    3. We may share information to protect the rights and property of Gratavid, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
    4. We may share information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Gratavid’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Gratavid about our Users is among the assets transferred.
    5. We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  4. We may share information with those who need it to do work for us.

When we provide your information and/or personal information to Data Processors, we will have in place an agreement with each third party confirming on what basis the third party will handle your information and/or personal information and will ensure that there are sufficient safeguards and processes in place to protect your information and/or personal information. We require all third parties to respect the security of your information and/or personal information and to treat it in accordance with the law and only process that information and/or personal information in accordance with our (or our User’s) instructions. The third parties that we may send your information and/or personal information to are third parties under suitable protection mechanisms as laid out in applicable data protection laws.

INFORMATION CHOICES AND CHANGES

We keep Contact information as long as we need it to fulfill the purpose for which it was collected. For instance, we must keep your name, email address, phone number, and mailing address in case we need to alert you in the future or as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.

The majority of information we collect and process about Contacts through the Services provided to us as processor on behalf of our Users. If you wish to exercise any data protection rights that may be available to you under applicable law or have questions or concerns about how your information collected, stored, or processed by Gratavid as a processor on behalf of our Users, you should contact the relevant User that is using our Services and refer to their separate privacy policies.

If you no longer want to be contacted by one of our Users through our Service, please contact the User directly to update or delete your data. If you contact us directly, we may either forward your request to the relevant User or provide you with the identity of the User to enable you to contact them directly.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.

You may send requests about personal information to support@gratavid.com.

Some users may not like the use of cookies to collect information or may choose to change their privacy settings when they use the internet. You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

PRIVACY FOR VISITORS

This section applies to the information we collect and process for passive visitors of our Site that have not signed up for an account or request an account (“Visitors”). Our Service is intended for use by our Users. In this section, “you” and “your” refer to Visitors.

WHAT WE COLLECT & HOW WE USE IT

We receive and store information about Visitors in a range of ways.

  1. Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log IP address, date and time of access, location information, browser information, operating system information and information about your use of and actions on our Site. While you use our site, we also collect information related to how you interact with us, such as your path through our Site, search terms you may use on the Site, or how long you interact with our Site. This information allows us to update our services and learn how we can better equip the Site to serve you and our Users.
  2. Cookies. We log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. We also use flash cookies (to collect and store information about your preferences and navigation to, from, and on our Website) and web beacons (to count users who have visited those pages or opened an email and for other related website statistics). We may also use the information we obtain to show you target advertising. The information we collect automatically through cookies is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. We may also use the information we collect to speed up your searches and help estimate our audience and usage patterns. Any data or information we collect will never be shared except under the circumstances discussed in this Policy.

SHARING OF PERSONAL INFORMATION

The goal of Gratavid is to provide a resource to create, share and request personalized videos by the users of the Site. If you upload a video to the Site, this content may also be viewable by other users of this Site. We do not sell or trade your personal information with others. We may share personal information with third parties for the following reasons:

  1. We may share personal information with your consent. For example, if you submit a video or User Contribution, we may share that on our site or with your Contacts and/or Distribution List.
  2. We may share with permitted third party contractors of Gratavid for the purposes of performing our Services and to help us to deliver your videos or messages to your contacts (“Data Processors”).
  3. We may share aggregate or anonymous data (data that has had personally identifying characteristics, like your name or address, removed so that you cannot be identified) with third parties for advertising purposes or as part of providing our Services.
  4. We may share aggregate or anonymous data (data that has had personally identifying characteristics, like your name or address, removed so that you cannot be identified) with third parties for any lawful purpose, without restriction.
  5. We may share personal information for legal, protection, and safety purposes.
    1. We may share information to comply with laws.
    2. We may share information to respond to lawful requests and legal processes.
    3. We may share information to protect the rights and property of Gratavid, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
    4. We may share information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Gratavid’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Gratavid about our Users is among the assets transferred.
    5. We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  6. We may share information with those who need it to do work for us.

SHARING OF PERSONAL INFORMATION

We do not sell or trade your personal information with others. We may share personal information with third parties for the following reasons:

  1. We may share aggregate or anonymous data (data that has had personally identifying characteristics, like your name or address, removed so that you cannot be identified) with third parties for advertising purposes or as part of providing our Services
  2. We may share personal information for legal, protection, and safety purposes.
    1. We may share information to comply with laws.
    2. We may share information to respond to lawful requests and legal processes.
    3. We may share information to protect the rights and property of Gratavid, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
    4. We may share information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Gratavid’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Gratavid about our Users is among the assets transferred.
    5. We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  3. We may share information with those who need it to do work for us.

INFORMATION CHOICES AND CHANGES

The information we collect and process about Visitors to the Site is provided to us as aggregate information without personally identifying information. If you wish to exercise any data protection rights that may be available to you under applicable law or have questions or concerns about how your information collected, stored, or processed by Gratavid as a processor on behalf of our Visitors, you may send requests about personal information to support@gratavid.com.

Some users may not like the use of cookies to collect information or may choose to change their privacy settings when they use the internet. You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

GENERAL INFORMATION

STORAGE OF INFORMATION

Your information collected through the Site is processed in the United States. If you are based in the United States and use our Site, you consent to have your information processed by Gratavid in the United States. International clients have differing needs based on their country of origin and we provide custom storage and processing solutions to meet those requirements.

The security of your information is important to us. We use commercially reasonable technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss.

We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information is a risk and cannot be 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you provide us with your information at your own risk.

CHILDREN

The Site exists to provide users of the Site and Services with a resource to create, share and request personalized videos. Our Site is not directed to children under 13 and we do not knowingly collect personally identifiable information directly from children. Please contact us at support@gratavid.com if you believe we have inadvertently collected personal information from a child under 13 so that we may delete such data as soon as possible.

LICENSE YOU GRANT TO GRATAVID OVER USER CONTENT

Gratavid allows users, contacts and visitors to create and upload your own video messages and replies (“User Content”). User Content posted or uploaded to Gratavid belongs to you. However, we need your permission to use User Content in order for Gratavid to function. To learn more, visit http://account.gratavid.com/userContentTerms.

DMCA TAKEDOWN POLICY

If a user has uploaded any information, including but not limited to music, sound recordings, videos, and/or photos, to Gratavid that infringes your intellectual property rights, you should send us a request to take down the content at supprt@gratavid.com. Any such complaints or requests should include your name, mailing address, telephone number, email address, and physical or electronic signature.

COPYRIGHT INFRINGEMENT

If you send us a request to take down content that infringes upon your copyright, your request should include:

  1. A description of the content that you believe infringes upon your copyright
  2. The name of the copyrighted work that you believe is being infringed
  3. The website URL that contains or is associated with the infringing content
  4. A short explanation of how the content infringes your rights
  5. A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or under the law
  6. A statement that the information included in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright.

Please note that we have designated the following agent for such copyright complaints or requests under the Digital Millennium Copyright Act (“DMCA”): Gravyty. Copyright complaints and requests can be sent directly to this agent at support@gratavid.com. To learn more about the policies and requirements of the DMCA, please visit http://www.copyright.gov/legislation/dmca.pdf.

INFORMATION FOR VISITORS FROM CALIFORNIA AND OUTSIDE OF THE UNITED STATES

PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

This Policy describes the categories of personal information we collect from you, the methods and business purposes of collecting such personal information, the categories of third parties with whom we may share it, and the rights you have regarding the personal information.

California residents have the right to request that Gratavid disclose what personal information it collects, uses, discloses or sells. Gratavid does not sell your personal information to third parties. However, under some circumstances a transfer of personal information to a third party without monetary consideration may be considered a “sale” under California law. If you submit a request to stop selling your personal information, we will stop making such transfers. If you are a California resident, to opt-out of the sale of your personal information, email support@gratavid.com.

California residents also have the right to request the deletion of their personal information collected or maintained by Gratavid. If you wish to make a request for information or to delete your personal information, or for any questions about our privacy practices and compliance with California law, please contact us via email at support@gratavid.com. Once we receive a request for deletion, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain website functions that require your personal information to operate.

We will not discriminate against you for exercising your rights. This means we will not deny you products, charge different prices or rates, provide a different level of service or quality of products, or suggest that you might receive a different price or level of quality for products. Please know, if you ask us to delete your information or stop transferring your information, it may impact your experience using our Site.

USERS, CONTACTS, OR VISITORS FROM OUTSIDE OF THE UNITED STATES

The Site is hosted in the United States. If you are visiting the Site from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Policy and applicable U.S. laws. Please note that data protection and other applicable laws of the United States may differ from the data protection or consumer protection laws in your country. By using the Service, you consent to transfer of your information to our facilities as described in this Policy.

CHANGES TO THIS PRIVACY POLICY

The Services and our business may change from time to time. As a result, at times it may be necessary for Gratavid to make changes to this Privacy Policy. Gratavid reserves the right to update or modify this Privacy Policy at any time and from time to time. We will notify you by means of a notice on this Site of any material changes to this Privacy Policy. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

END OF PRIVACY POLICY

Page last modified on August 23rd, 2020. Contact Information: support@gratavid.com